Questions About Your Legal Rights & Our Policies
Yes. Go to Settings > Account > Data & Privacy and select 'Request Data Export'. We'll email you a CSV file of all account info, transaction history, and profile data within 48 hours. This includes every deposit, withdrawal and game session timestamp.
Transaction records and account statements stay for 7 years for tax and fraud-prevention purposes under Indonesian regulation. Your profile data (name, address, payment method) can be deleted after 30 days if you request it, unless an active withdrawal or dispute is pending.
Contact our support team with your transaction ID and reason. We'll freeze the related account balance and investigate within 5 working days. If we confirm the withdrawal was unauthorized, we reverse it and return funds to your wallet. Evidence may be requested from your payment provider (DANA, OVO, GoPay or QRIS).
No. Each payment method is linked only for the current session or until you unlink it in Settings > Wallet > Manage Payment Methods. You can switch between DANA, OVO, GoPay and QRIS, or add a new one, anytime without re-verification as long as the account holder name matches your mahakam slot profile.
Only you. We send a password-reset link to your registered email. You'll answer a security question, then set a new password. Two-factor verification (if enabled) adds an extra step. Support staff never reset passwords directly — we verify your identity and send the reset link only to your email.
No. We don't sell personal data, payment details or gaming history. We share anonymized play stats with game studios (Pragmatic Play, Evolution, etc.) to improve game performance, but no ID or payment info is included. You can opt out of analytics in Settings > Privacy > Share Play Data.
You can close your account anytime via Settings > Account > Close Account. Any balance is paid out via your last deposited payment method (DANA, OVO, GoPay or QRIS) within 24 hours. Closed accounts cannot be reactivated; you'll need to create a new one. Refunds of deposits depend on game play rules, not platform policy.
